In today’s highly commoditized IT environment many pieces comprising managed services are very similar, if not identical. This makes the company’s long-term record, solid business processes, and ability to understand and adapt to clients’ business models key considerations for choosing a managed services technology partner.
MadWolf’s services philosophy is based on three key principals – People, Processes, and Technology.
PEOPLE
– fostering a culture of employee empowerment and customer partnership
Employees
Based on the fundamental belief of the firm’s founders that employees who are happy with their surroundings and are excited about their personal and professional growth will make every effort to make and keep their customers happy, MadWolf has created a tension-free egalitarian environment based on employee empowerment and advancement. This unique corporate culture made it possible for MadWolf to attract many highly experienced engineers, IT specialists and consultants who are the firm’s main interface with its clients. Many of MadWolf’s technical staff have advanced certifications in addition to years of experience in their particular fields of IT planning, security, web design and development, and application development. MadWolf’s positive and empowering culture has translated into high personnel retention ratios and lower operating costs, allowing the firm to remain competitive and profitable every year since its founding in 1996. Today, MadWolf’s employees continue to innovate and expand the firm’s already strong portfolio of services and products.
Customers
MadWolf strives to create positive and nurturing partnership-based customer environments. Sharing, in a fair and equitable fashion, the risks and rewards of long-term services engagements builds client relationships which are mutually beneficial and enduring. Some of MadWolf’s customers have been with the firm for over 13 years since the firm’s inception.
PROCESSES
– time-tested, replicable, adaptable service process and financial excellence
Managed Services
MadWolf’s years of experience as an application developer and managed services provider made it possible to perfect the firm’s service delivery methodologies and to create a well managed and highly responsive technology environment and replicable and scalable processes. As a result, the time needed for client on-boarding is minimized and a great many foreseeable risk factors are identified and addressed up-front. MadWolf’s support algorithms have been refined over the years to ensure fast trouble shooting and effective resolution of support issues. Strong tracking mechanisms and thorough record keeping have resulted in a wealth of experiences that MadWolf’s technicians can rely upon to support the firm’s clients. This methodical approach to managed services rooted in the concept of risk mitigation and in building and relying on internal knowledge base continues to win new managed services clients.
Professional Services and Application Development
With its roots in application development, MadWolf relies upon over 13 years of successfully delivering complex turn-key solutions to a variety of customers. Upon completion, each project is reviewed for “lessons learned” which are meticulously documented and then translated into process improvements. The result is the creation of MadWolf’s distinctive project management methodology and the firm’s unique approach to solving business problems through creative application of information technologies.
Financial Excellence
In December 2008, MadWolf celebrated its 13th consecutive year of profitable growth. Strong financial reporting, matrix-based financial management, and profitability management for each customer and professional engagement have been key elements of MadWolf’s financial management processes. The firm’s financial stability and conservative management are regarded as integral parts of MadWolf’s commitment to its clients’ well-being and, ultimately, to their long-term business success.
TECHNOLOGY
– flexible and robust technology platform and full-service security pratice
Robust Technology Platform
MadWolf has made significant, yet measured, investments in leading technologies in order to meet its service commitments to its clients. While many service companies overinvested in their infrastructure often acquiring too much of what not many customers needed, and ultimately putting their companies’ viability at risk, MadWolf always exercised restraint and caution in expanding its technology portfolio. At the same time, a special emphasis is applied to building an infrastructure that could be expanded quickly, both deep and wide, with minimum effort and in a modular fashion. Data center complexity is aggressively managed to ensure smooth and seamless integration of various infrastructure components. The resulting technology platform enables MadWolf to create extremely compelling service offerings, from capabilities, SLA, and pricing standpoints, and to respond quickly to changes in the marketplace and to evolving requirements of the firm’s clients.
Full-Service Security Practice
MadWolf takes full advantage of its in-house full-service security practice and subjects each and every service offering to a mandatory security audit. The firm’s existing service engagements undergo a security audit at regular intervals throughout the lifetime of a services contract.